Terms & Conditions Date of issue: 06.02.16 Revision: 1.2 Definitions: Aruba Creative: “us”, “we”, “I’. Client/Customer: “you”, “client”.

Summary: We will always do our best to fulfil your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if stuff goes wrong. In these terms you won’t find complicated legal terms or large passages of unreadable text. We want what’s best for the safety of both parties, now and in the future. In short: You are hiring us, located at 49-51 High Street, Ibstock, Leicestershire LE67 6LH, UK to undertake your project for the estimated total price as outlined in your estimate, or purchase order if issued. Of course it’s a little more complicated, but we’ll get to that. What do both parties agree to do? As our customer, you have the power and ability to enter into this contract on behalf of your company or organisation. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner too. Deadlines work two ways and you will also be bound by any dates that we set together. You also agree to stick to the payment schedule stated within your purchase order or invoice. We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this we will also maintain the confidentiality of any information that you give us. Getting down to the nitty gritty… Design: We will create designs for the look-and-feel, layout and functionality of your web site, brochure, signage; whatever it may be. We’re sure you’ll be very happy with what we produce, but if you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at the daily rate set out in our original estimate. Design & copy content: We’re not responsible for providing and writing or copy-writing services unless we specified it in the original estimate. We’ll be happy to help though, and we can provide you with an estimate for copy writing. Photographs: You will supply us photographs either in digital or printed format. If you choose to use stock photographs we can locate and purchase these for you or suggest vendors of stock photography. Any time we spend searching for appropriate photographs will be chargeable. Websites: We will not test site builds in old or abandoned browsers, for example Microsoft Internet Explorer 5 or 5.5 for Windows or Mac, previous versions of Apple’s Safari, Mozilla Firefox or Opera unless otherwise specified. If you need to show the same or similar visual design to visitors using these older browsers, we will charge you at the daily rate set out in our original estimate for any necessary additional code and its testing. Changes and revisions: We know from plenty of experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your first idea about how something should look, or how it might work. We don’t want to limit either your options or your opportunities to change your mind. An estimate/quotation is based on our estimation on what we’ll need to accomplish everything that you have told us you want to achieve, allowing for our hourly time and any planned supplier and third-party costs. If you do want to change your mind, add extra pages to your brochure or add new functionality to your website, that won’t be a problem. You will be provided an updated estimate. Along the way we might ask you to put requests in writing so we can keep track of changes. Printing: If your project includes any printed or produced elements we will endeavour to produce and provide these to you via our reputable suppliers. If for any reason one or more of our suppliers should fall short of our high standards and provide an unsuitable timescale and/or end product, we will aim to correct this where appropriate and feasible, both financially and timely. If any errors were to be found in the printed, produced or manufactured materials, it is not our responsibility if the error is related to either of the following; you provided the information or content to us incorrectly, you didn’t raise the issue with us in writing and thus failed to spot your error, you misinterpreted the end product or content. But let’s face it, the chances of us making a mistake in any way are extremely thin, as we, and I’m sure you, are very good at what you do. But, experience shows that it is imperative that you provide your brief and content correctly and that you thoroughly check for errors in the proof files and information we send you for approval. Beware, it’s the obvious ones that will catch you out! Technical support: You may already have professional web site hosting, you might even manage that hosting in-house; if that’s the case, great. If you don’t manage your own web site hosting, we can set up an account for you at one of our preferred, third-party hosting providers. We will charge you a one-off fee for installing your site on this server, plus any statistics software such as Mint or Google Analytics; then the updates to, and management of that server, plus any support issues will be up to you. We are not a web site hosting company and so we do not offer or include technical support for web site hosting, email or other services relating to web site hosting as standard. If you do require help with anything beyond the design and development of your site, we’ll be happy to help and will charge you £40 per hour. Unless this is included in your proposal. Legal stuff: We can’t guarantee that the functions contained in any web page templates or in a completed web site will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Copyrights: You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in your project are either owned by your good-selves, or that you have permission to use them. When we receive your final payment, copyright is automatically assigned as follows: You own the graphics and other visual elements that we create for you for this project. We can give you a copy of all files and you should store them really safely as we are not required to keep them or provide any native source files that we used in making them. You also own text content, photographs and other data you provided, unless someone else owns them. With websites we own any original XHTML markup, CSS and other code and we license it to you for use on only this project. We love to show off our work and share what we have learned with other people, so we also reserve the right to display and link to your completed project as part of our portfolio and to write about the project on web sites, in magazine articles and in related books. Payments: We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we’re also sure you’ll want to stay friends, you agree to stick tight to the payment schedule stated in your latest purchase order/estimate/ invoice. Note that delayed or non-payment is detrimental to our business. Therefore legal action may be undertaken beyond the stated invoice date and any outstanding amounts subject to Statutory Interest and fee’s in accordance with UK Late Payment Legislation. But where is all the horrible small print? Just like a parking ticket, you cannot transfer these terms to anyone else without our permission. These terms stay in place and need not be renewed. If for some reason one part of these terms become invalid or unenforceable, the remaining parts of it remain in place. Although the language is simple, the intentions are serious and these terms are a legal document under exclusive jurisdiction of English courts. Your approval of our estimate or purchase order also constitutes your approval of these terms, that you have read them in full and agree to their aims and requirements. Thus your approval of these terms mean you have electronically agreed to and signed these documents, upon which you are bound to fulfil your role and any payment. You may keep a copy of this document for your own records. Kind regards, the Aruba Creative team.